At DEWJEWELC, we take pride in delivering handcrafted accessories that celebrate individuality and timeless elegance. Every order is carefully packaged to ensure your curated pieces arrive in pristine condition. Our team processes shipments within 1-2 business days after payment confirmation, with a dedicated quality check to uphold our artisan standards. Whether you're selecting delicate adornments or statement-making designs, we prioritize secure and efficient delivery to complement your shopping experience.

Processing typically takes 1-2 business days, excluding weekends and holidays. Transit durations vary based on destination and carrier workflows. For domestic orders, allow 3-7 business days after dispatch. International deliveries may require 10-20 business days, depending on customs clearance. Seasonal peaks or unforeseen logistics disruptions could occasionally extend these estimates, but we proactively monitor all shipments to minimize delays.

We offer tiered shipping options to accommodate your needs:

Standard Shipping (10-15 Business Days): $15 for orders under $60.
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more.

All costs are calculated at checkout based on your cart subtotal. Expedited shipping may be available for select regions—contact [email protected] for arrangements.

We currently ship to over 50 countries across North America, Europe, Asia, and Oceania. Some remote locations or areas with trade restrictions may not be serviceable. During checkout, our system will automatically validate your address. If your region isn’t supported, we’ll notify you promptly and issue a refund if payment was processed. For specific country inquiries, reach out to our support team.

Once your order ships, you’ll receive a confirmation email with a tracking number and carrier link. For consolidated orders, individual tracking may not apply—instead, you’ll receive updates at key transit points. If you haven’t received tracking details within 3 business days of your order confirmation, check your spam folder or contact us for assistance.

While rare, delays can occur due to customs inspections, weather events, or carrier backlogs. If your package hasn’t arrived within 5 business days of the estimated delivery date, please email [email protected] with your order number. For lost shipments, we’ll initiate a trace process with the carrier and either resend your items or issue a refund upon investigation completion (typically 7-14 days).

International customers are responsible for any customs fees, taxes, or import duties levied by their local authorities. These charges vary by country and are not included in your order total. We declare all packages at full value with accurate descriptions to comply with global trade regulations. To avoid surprises, we recommend consulting your national customs office for applicable rates before ordering.